{"id":163,"date":"2016-01-15T17:26:45","date_gmt":"2016-01-15T17:26:45","guid":{"rendered":"http:\/\/alliedanalytic.wpengine.com\/?page_id=163"},"modified":"2026-08-20T15:39:29","modified_gmt":"2026-08-20T15:39:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/alliedanalytic.com\/es\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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GENERAL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u00bfQu\u00e9 m\u00e9todos de pago aceptan? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Para transacciones dentro de los Estados Unidos, aceptamos todas las principales tarjetas de cr\u00e9dito, PayPal, cheques y transferencias bancarias. Para transacciones internacionales, aceptamos PayPal y transferencias bancarias. Si desea pagar mediante cheque o transferencia bancaria, p\u00f3ngase en contacto directamente con nosotros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u00bfCu\u00e1nto tiempo tarda en llegar mi art\u00edculo? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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La mayor\u00eda de los art\u00edculos se env\u00edan dentro de los 3-4 d\u00edas h\u00e1biles posteriores al pago confirmado. Cada art\u00edculo pasa por rigurosas pruebas de calidad y se embala cuidadosamente para el transporte. Los art\u00edculos se env\u00edan por v\u00eda terrestre con UPS o FedEx. El tiempo de entrega var\u00eda seg\u00fan la ubicaci\u00f3n del cliente. Si necesita que su pedido se env\u00ede con mayor rapidez, estaremos encantados de atender su solicitud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Vivo en el extranjero y estoy importando un analizador a un territorio que no es de Estados Unidos. \u00bfMe cobrar\u00e1n IVA\/impuestos sobre importaciones y, en caso de que as\u00ed sea, \u00bfcu\u00e1nto ser\u00e1n? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Todos los clientes que realicen compras fuera de los Estados Unidos pueden estar sujetos a aranceles\/IVA\/impuestos de importaci\u00f3n. Si su pa\u00eds aplica un IVA, este cargo se aplica por separado a su compra con Allied Analytic. Los clientes internacionales son 100% responsables de pagar sus aranceles\/IVA\/impuestos de importaci\u00f3n y de tramitar la declaraci\u00f3n de aduanas para sus art\u00edculos. Los aranceles\/IVA\/impuestos de importaci\u00f3n suelen ser cobrados como un porcentaje del total de la venta, seg\u00fan se indica en los formularios de aduanas para la exportaci\u00f3n. Para obtener m\u00e1s informaci\u00f3n, p\u00f3ngase en contacto con su oficina local de aduanas.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u00bfVende usted productos de consumo como reactivos o rotores de an\u00e1lisis? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • A partir de julio de 2025, Allied Analytic suministrar\u00e1 paquetes de reactivos hematol\u00f3gicos para el HM5. Consulte la pesta\u00f1a de reactivos para obtener m\u00e1s detalles.<\/li>
  • Los rotores para el VS2 deben ser adquiridos a trav\u00e9s de Zoetis o de su distribuidor. Allied Analytic no vende rotores para el VS2.<\/li>
  • Allied Analytic vende todos los productos de consumo para los productos de HealVet.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    \u00bfLa m\u00e1quina que compre ser\u00e1 compatible con mi software de gesti\u00f3n cl\u00ednica? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Tanto el VS2 como el HM5 son compatibles con una amplia gama de PIMS, como por ejemplo AVImark mediante m\u00e9todos est\u00e1ndar de USB\/LAN. Tambi\u00e9n se admiten muchos otros PIMS. P\u00f3ngase en contacto con su proveedor de soporte para pr\u00e1cticas de gesti\u00f3n para obtener m\u00e1s informaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    \u00bfAcepta usted la venta de los equipos usados o la compra de los mismos? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    S\u00ed, aceptamos la venta de equipos usados y la compra de equipos usados en cada caso en particular. Los cr\u00e9ditos por la venta de equipos se pueden utilizar para la compra de otros equipos en nuestro sitio web. Por favor, rellene el formulario de contacto o env\u00edenos un correo electr\u00f3nico con los detalles y las fotos del equipo que desea vender. Luego evaluaremos la venta y le daremos un valor crediticio si aceptamos el art\u00edculo.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    \u00bfEnv\u00edan a mi pa\u00eds? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \u00a1S\u00ed! Enviamos a cualquier lugar y a cualquier destino que la UPS, Fed Ex o USPS puedan entregar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    \u00bfCu\u00e1l es el costo del env\u00edo? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    El env\u00edo es GRATIS dentro de los Estados Unidos. Los clientes internacionales pagan una tarifa fija de $250 por el env\u00edo.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    \u00bfAyuda con la instalaci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    A veces nuestros clientes tienen preguntas iniciales sobre la configuraci\u00f3n del equipo. La mayor\u00eda de las respuestas se pueden encontrar en el manual del equipo, pero estamos m\u00e1s que dispuestos a ayudar con cualquier pregunta en cualquier momento. Por favor, env\u00edenos un correo electr\u00f3nico sales@alliedanalytic.com para que un t\u00e9cnico pueda ayudarle de la manera m\u00e1s eficiente con su pregunta de configuraci\u00f3n.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    ABAXIS VS2 CHEMISTRY ANALYZER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Do you sell rotors\/ testing profiles for the VS2 Chemistry Analyzer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, we do not sell the rotors that are used with the Abaxis VS2 analyzer. VetScan profiles are conveniently packaged as single-use plastic rotors. Please contact the manufacturer or your distributor to purchase these consumables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What general maintenance should I perform on my VS2 Chemistry Analyzer to ensure it will continue to function properly over time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You should frequently clean or replace the filter that covers the fan in the rear of the unit to avoid overheating.<\/p>

    Before loading a rotor into the tray you should always wipe down any residual fluid from the surface of the rotor. When the rotor spins up to speed, any residual fluid that remains on the rotor can splatter onto the optics that analyze results, causing the machine to report errors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I use my VetScan to communicate with my lab management software? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, please check with your practice management software supplier for updates\/details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is the power supply rated for my country? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes it is, no adapter is needed. Power Supply Specs: 100-240 volts AC, 50-60 Hz; or 12 volts DC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Does the VS2 require calibration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, the VS2 does not require calibration as it is self-calibrating each time a rotor is used.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    ABAXIS VETSCAN HM5<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Do you sell reagents for the HM5 Hematology Analyzer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    A partir de julio de 2025, Allied Analytic suministrar\u00e1 paquetes de reactivos hematol\u00f3gicos para el HM5. Consulte la pesta\u00f1a de reactivos para obtener m\u00e1s detalles.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I just changed my reagent pack and my VetScan HM5 still says the reagents are empty or out of date. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The reagent status needs to be reset. Press Utilities, Maintenance, reagent status, change. This will reset the volume to 100% for the reagents and 0% for waste and change the install date to today’s date.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    When I run a blank it fails due to a high platelet reading, what do I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Prior to shipping we bleach and flush the internal tubing of each machine in order to kill any bacterial growth because when present it can be miscounted as platelets. Sterilization is a very high bench mark and bacterial growth can occur while the machine is in transit. Because of this, sometimes the process needs to be repeated after it arrives to your clinic.<\/p>

    Prepare a 1:10 solution of bleach to distilled water and hook it up to the rear of your machine. Under the utilities menu select the maintenance option and then the bleach cycle option and follow the onscreen instructions. We recommend pausing for a few minutes once the bleach solution has been drawn into the machine to allow it to work.<\/p>

    Once you have successfully completed the bleach cycle the tubes must be flushed thoroughly. We recommend using the automatic cleaning cycle option to do this. Sometimes more than one attempt is necessary to return the platelet level to a level low enough to obtain a successful blank reading, but you will see the levels drop with the completion of each attempt until they are within the acceptable range.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is the power supply rated for my country? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Prior to shipping we bleach and flush the internal tubing of each machine in order to kill any bacterial growth because when present it can be miscounted as platelets. Sterilization is a very high bench mark and bacterial growth can occur while the machine is in transit. Because of this, sometimes the process needs to be repeated after it arrives to your clinic.<\/p>

    Prepare a 1:10 solution of bleach to distilled water and hook it up to the rear of your machine. Under the utilities menu select the maintenance option and then the bleach cycle option and follow the onscreen instructions. We recommend pausing for a few minutes once the bleach solution has been drawn into the machine to allow it to work.<\/p>

    Once you have successfully completed the bleach cycle the tubes must be flushed thoroughly. We recommend using the automatic cleaning cycle option to do this. Sometimes more than one attempt is necessary to return the platelet level to a level low enough to obtain a successful blank reading, but you will see the levels drop with the completion of each attempt until they are within the acceptable range.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How many tests will I get from my reagent pack? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes it is, no adapter is needed. Power Supply Specs: 100-240 volts AC, 50-60 Hz; or 12 volts DC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I use my VetScan HM5 to communicate with my lab management software? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, Please check with your practice management software supplier for updates\/details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What is a blank and why is it needed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    A blank measurement checks the cleanliness of the VetScan HM5 fluidics systems, and is used to establish a baseline for sample measurements. The results of a blank are used to determine if the background will affect the test results, and whether the analyzer needs cleaning or maintenance. A blank must be run every 12 hours. Each blank measurement remains valid for 12 hours of continuous operation, after which the analyzer displays “BLANK needed,” and a new blank must be run to reset the instrument to begin testing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I avoid platelet clumping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Platelet clumping is a fairly common occurrence, especially in feline samples. This clumping may prevent accurate counting by both automated systems and manual slide counting. There are, however, a number of methods you may employ to minimize platelet clumping.<\/p>

    Preventative Measures:<\/p>

    -Draw sample from medial saphenous vein while the cat is held in a lateral recumbent position; stroke gently to reduce stress.<\/p>

    -Draw sample directly into EDTA tube (e.g. Monovette system) and mix thoroughly, immediately (or transfer immediately to EDTA tube from syringe and mix thoroughly).<\/p>

    NOTE: Even with these preventative measures, feline platelet clumping is not always avoidable but can be minimized.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    What kind of external printer can I use with my VetScan HM5? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    We have personally tested and recommend the HP Envy 5530 for use with the Abaxis HM5. For a current list of compatible printers, contact Technical Support or refer to your operators’ manual (see page 3-3).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    What species are supported? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Fifteen species profiles are configured on the VetScan HM5.<\/p>

    In 5-part differential mode: Dog, Cat, Horse, Cow, Alpaca, and Llama.<\/p>

    In the 3-part differential mode, currently validated species are: mouse, rabbit, rat, ferret, pig, goat, monkey, sheep and guinea pig.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    What type of sample is used? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Hematology analyses require EDTA-treated blood (from lavender or purple top tubes containing potassium EDTA only). It is important to ensure that your sample is well mixed and contains optimal proportions of blood and EDTA. The following guidelines should be followed: Fill each tube at least half-full with blood to eliminate dilution errors. Thoroughly mix each sample by gently inverting the filled potassium EDTA sample tube by hand 10 to 15 times to avoid clot formation. If possible, run the sample immediately after mixing. If testing is delayed and the sample is placed on a rocker, be sure to mix it thoroughly again before analysis by gently inverting the tube 10 to 15 times. This ensures the homogeneity of the sample. Do not shake samples. Doing so can damage the blood cells, and can form micro-bubbles that will cause inaccurate results.<\/p>

    Never use a rocker for samples smaller than 1.0 ml. Rockers do not mix samples. Feline samples frequently demonstrate platelet aggregations (clumps). Vortex mixing for up to 10 seconds can disaggregate these clumps with no adverse effect on the sample. Some practitioners find that collecting blood from the medial saphenous vein using a vacutainer minimizes platelet clumping.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    What technology does the VetScan HM5 utilize? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    The VetScan HM5 uses a combination of chemical differentiation and impedance technology to provide the 5-part WBC differential. With impedance technology, electrically neutral blood cells generate an electrical pulse as they each pass through an electronically charged aperture. Cell counts are determined by the number of pulses measured in a given volume of blood over a set period of time. The size of the pulse generated is directly proportional to the volume of each cell. This size discrimination, along with susceptibility to various lysing agents, distinguishes the cell types and provides basis for the 5-part differential. The size of the VetScan HM5 aperture was specifically designed to accommodate veterinary blood cells, thereby providing optimal differentiation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    How long does it take to run the sample? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    2-3 minutes- or nearly 20 samples per hour in five-part mode.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    FAQ’s GENERAL What methods of payment do you accept? For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. How long does it take for my item to ship? Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. I live overseas and I’m importing an analyzer to a Non-US territory. Am I going to be charged VAT\/Duties\/Import Taxes and if so, how much will they be? All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Do you sell consumables such as reagents or testing rotors? Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Will the machine I purchase be compatible with my clinic management software? Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Do you accept trade-ins or purchase my used equipment? Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Do you ship to my country? Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. What is the cost of shipping? Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. Do you help with installation? From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. ABAXIS VS2 CHEMISTRY ANALYZER Do you sell rotors\/ testing profiles for the VS2 Chemistry Analyzer? No, we do not sell the rotors that are used with the Abaxis VS2 analyzer. VetScan profiles are conveniently packaged as single-use plastic rotors. Please contact the manufacturer or your distributor to purchase these consumables. What general maintenance should I perform on my VS2 Chemistry Analyzer to ensure it will continue to function properly over time? You should frequently clean or replace the filter that covers the fan in the rear of the unit to avoid overheating. Before loading a rotor into the tray you should always wipe down any residual fluid from the surface<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions - Allied Analytic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alliedanalytic.com\/es\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Allied Analytic\" \/>\n<meta property=\"og:description\" content=\"FAQ’s GENERAL What methods of payment do you accept? For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. How long does it take for my item to ship? Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. I live overseas and I’m importing an analyzer to a Non-US territory. Am I going to be charged VAT\/Duties\/Import Taxes and if so, how much will they be? All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Do you sell consumables such as reagents or testing rotors? Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Will the machine I purchase be compatible with my clinic management software? Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Do you accept trade-ins or purchase my used equipment? Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Do you ship to my country? Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. What is the cost of shipping? Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. Do you help with installation? From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. ABAXIS VS2 CHEMISTRY ANALYZER Do you sell rotors\/ testing profiles for the VS2 Chemistry Analyzer? No, we do not sell the rotors that are used with the Abaxis VS2 analyzer. VetScan profiles are conveniently packaged as single-use plastic rotors. Please contact the manufacturer or your distributor to purchase these consumables. What general maintenance should I perform on my VS2 Chemistry Analyzer to ensure it will continue to function properly over time? You should frequently clean or replace the filter that covers the fan in the rear of the unit to avoid overheating. Before loading a rotor into the tray you should always wipe down any residual fluid from the surface\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alliedanalytic.com\/es\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Allied Analytic\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-20T15:39:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/alliedanalytic.com\\\/faqs\\\/\",\"name\":\"Frequently Asked Questions - Allied Analytic\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#website\"},\"datePublished\":\"2016-01-15T17:26:45+00:00\",\"dateModified\":\"2026-08-20T15:39:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/alliedanalytic.com\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/alliedanalytic.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#website\",\"url\":\"https:\\\/\\\/alliedanalytic.com\\\/\",\"name\":\"Allied Analytic\",\"description\":\"Quality Veterinary Equipment\",\"publisher\":{\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/alliedanalytic.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#organization\",\"name\":\"Allied Analytic\",\"url\":\"https:\\\/\\\/alliedanalytic.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/alliedanalytic.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/Allied-analytic-logo.png\",\"contentUrl\":\"https:\\\/\\\/alliedanalytic.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/Allied-analytic-logo.png\",\"width\":175,\"height\":82,\"caption\":\"Allied Analytic\"},\"image\":{\"@id\":\"https:\\\/\\\/alliedanalytic.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions - Allied Analytic","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/alliedanalytic.com\/es\/faqs\/","og_locale":"es_MX","og_type":"article","og_title":"Frequently Asked Questions - Allied Analytic","og_description":"FAQ’s GENERAL What methods of payment do you accept? For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. How long does it take for my item to ship? Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. I live overseas and I’m importing an analyzer to a Non-US territory. Am I going to be charged VAT\/Duties\/Import Taxes and if so, how much will they be? All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Do you sell consumables such as reagents or testing rotors? Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Will the machine I purchase be compatible with my clinic management software? Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Do you accept trade-ins or purchase my used equipment? Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Do you ship to my country? Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. What is the cost of shipping? Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. Do you help with installation? From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. For transactions within the US, we accept all major credit cards, PayPal, checks and bank wire transfers. For international transactions we accept Paypal and bank wire transfers. Please contact us directly if you wish to pay by check or wire transfer. Most items ship within 3-4 business days of cleared payment. Each item undergoes extensive quality assurance testing and is carefully packaged for transit. Items are shipped Via UPS or Fed Ex ground. Delivery time varies based on client location. Please contact us if you need your item expedited and we will happily facilitate your request. All customers making purchases outside the United States may be subject to duties\/VAT\/import taxes. If your country charges a VAT, this charge is completely separate from your purchase from Allied Analytic. International customers are 100% responsible for paying their duties\/VAT\/import taxes and clearing their items through customs. Duties\/VAT\/import taxes are typically charged as a percentage of the total sale as reported on customs forms for exportation. Please contact your local customs office for more information. Starting July 2025 Allied Analytic stocks hematology reagent packs for the HM5. See reagent tab for details. Rotors for the VS2 must be purchased through Zoetis or your distributor. Allied Analytic does not sell VS2 rotors. Allied Analytic sells all consumables for HealVet products. Both VS2 and HM5 are compatible with a wide range of PIMS such as AVImark via standard USB\/LAN methods . Many other PIMS are supported as well. Reach out to your practice management support provider for more information. Yes, we accept trade-in equipment and purchase used equipment on a case-by-case basis. Trade-in’s are credited toward the purchase of other equipment on our website. Please fill out the contact form or send us an email with details and photos for the equipment you with to trade in. We will then evaluate the trade-in and give you a credit value if we accept the item. Yes! We ship anywhere and everywhere that UPS, Fed Ex or USPS will deliver. Shipping is FREE within the United States. International customers are charged a flat rate of $250 for shipping. From time to time our customers have initial set-up questions. Most answers can be found in the machine’s manual but we are more than happy to help with any question, anytime. Please email us at sales@alliedanalytic.com for a technician to most efficiently help with your set-up question. ABAXIS VS2 CHEMISTRY ANALYZER Do you sell rotors\/ testing profiles for the VS2 Chemistry Analyzer? No, we do not sell the rotors that are used with the Abaxis VS2 analyzer. VetScan profiles are conveniently packaged as single-use plastic rotors. Please contact the manufacturer or your distributor to purchase these consumables. What general maintenance should I perform on my VS2 Chemistry Analyzer to ensure it will continue to function properly over time? You should frequently clean or replace the filter that covers the fan in the rear of the unit to avoid overheating. 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